An Indian player's withdrawal and casino gameplay were blocked. Regardless of owning offered the asked for ID playing cards along with other details into the casino's security workforce, even more requests were produced for any mobile operator app screenshot made up of own information. The participant was having difficulties to satisfy these requirements and sought support. The participant admitted to obtaining entered incorrect information during registration, specially a shortened Edition of his title.
The participant from Morocco were having difficulties to move the KYC verification as the casino had kept requesting unique documents, which include an copyright, a selfie, a lender card, a lender assertion, and so forth. This experienced resulted in his withdrawal course of action being delayed. The player had delivered all requested files nevertheless the casino had claimed they were not ample.
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The player from Tunisia experienced built a 50TND deposit by using E-payment, which wasn't credited into their account following 3 hrs as said via the casino. Customer aid had been unresponsive to your participant's queries.
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The player from Benin experienced gained a substantial amount at an online casino but experienced issues withdrawing his winnings. Just after satisfying many documentation requests and taking part in a Skype connect with, his account had been blocked unexpectedly. Irrespective of his attractiveness and sending notarized files, the participant could not access his account or his winnings.
The player from Somalia had his account suspended soon after unsuccessful verification. Just after gathering all the required data, we decided to shut this complaint as unjustified resulting from breaching the casino's Terms and Conditions - reasonable grounds to feel the participant registered and utilized multiple account in the casino.
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